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Cancellation & Refund Policy

Effective October 5, 2026

Cancel anytimeNo lock-in, no cancellation fee.
Access until period endYou keep Premium for the time you paid for.
14-day money-backFull refund, no questions asked.

Payments are processed by our reseller Paddle.com, who is the Merchant of Record for all orders and handles refunds. This policy is consistent with Paddle's Buyer Terms and Refund Policy, which also apply to your purchase.

1. Cancelling your subscription

  • You can cancel at any time in Settings → Plan → Manage subscription, or through the link in the receipt email from Paddle.
  • Cancellation takes effect at the end of the current billing period. You will not be charged for any later period.
  • When the paid period ends, your account automatically moves to the free plan. Your data is kept.

2. 14-day money-back guarantee

If you are not satisfied, you can request a full refund within 14 days of your first payment for a subscription — no questions asked. For yearly plans, the same 14-day window also applies after each yearly renewal. This guarantee also covers the statutory right of withdrawal of consumers in the EU, UK and Türkiye.

3. Other refunds

  • Monthly renewals outside the 14-day window are not refunded, except where required by law.
  • If a lasting technical problem prevents you from using the Service as described, contact us and we will find a solution or refund you in line with applicable consumer law.
  • If you were charged by mistake (for example a duplicate payment), the incorrect charge is always refunded.

4. How to request a refund

  1. Email [email protected] with the subject "Refund request", or reply to the receipt email from Paddle, or find your order at paddle.net.
  2. Include the email address of your Netmonth account and the date of the payment.
  3. Approved refunds are processed within 14 days to the original payment method. Depending on your bank, it can take 5–10 business days for the money to appear.

When a refund is issued, Premium features end and your account moves to the free plan.

5. Automatic renewal

  • Subscriptions renew automatically at the end of each period with the saved payment method. Where the law requires it, we send a reminder before a yearly renewal.
  • If a renewal payment fails, Paddle may retry it. If it still cannot be collected, the subscription is canceled and your account moves to the free plan.

6. Your statutory rights

Nothing in this policy limits the mandatory consumer rights you have under the law of your country.